Contact information

Effective date: September 2026

We are here to help. Please use the information below to get in touch with our customer support team. To ensure a fast and accurate response, always include your order number in your message.

1. General Contact

2. Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday & Sunday: Closed

We aim to respond to all enquiries within 24–48 business hours. Messages received on weekends or public holidays will be answered on the next business day.

3. Contact by Topic

To speed up your request, please use the subject lines below when emailing us:

Topic Email Subject Line
Order status / tracking ORDER STATUS – Order #XXXXX
Return or refund request RETURN REQUEST – Order #XXXXX
Damage or defective item DAMAGE CLAIM – Order #XXXXX
Order cancellation CANCELLATION – Order #XXXXX
Wrong item received WRONG ITEM – Order #XXXXX
General enquiry ENQUIRY – [brief description]

4. EU Online Dispute Resolution

If you are an EU-based consumer and we are unable to resolve your complaint directly, you have the right to use the European Commission's Online Dispute Resolution (ODR) platform:

🔗 https://ec.europa.eu/consumers/odr

Our contact email for ODR purposes is: v2gear.adm@gmail.com