Shipping policy

Effective date: September 2026

Please read this policy carefully before placing your order. By completing a purchase on eu.chophelmets.com, you confirm that you have read, understood, and agreed to these terms.

1. Dropshipping Fulfilment

Chop Helmets Europe operates on a dropshipping model. This means your order is fulfilled and shipped directly from our suppliers to your delivery address. As a result:

  • Packaging may not include Chop Helmets branding — this is normal and expected.
  • If your order contains multiple items, they may arrive in separate packages on different dates, depending on supplier availability. No additional shipping charges will apply.
  • The sender address on the parcel may differ from our business address.

By placing an order, you acknowledge and accept these characteristics of our fulfilment process.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment confirmation. Processing time is separate from and in addition to the shipping transit time.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Please allow 24–72 hours for the tracking information to update after dispatch.

3. Shipping Destinations

We currently ship exclusively to the following 26 EU member states:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

We do not ship to the United Kingdom, Norway, Switzerland, or any non-EU territory. Orders placed with a delivery address outside our shipping zone will be automatically cancelled and fully refunded.

4. Shipping Methods & Costs

Method Cost Estimated Delivery Tracking
EU Standard Shipping FREE 10–30 business days Included
EU Express Shipping €15.00 5–15 business days Included

⚠️ Important: Delivery estimates are indicative only and are not guaranteed. Transit times may vary depending on destination country, carrier workload, customs processing, and other factors outside our control. We are not liable for delays caused by these factors.

5. Tracking Your Order

All orders include tracking. Your tracking number will be sent to the email address provided at checkout once the order is dispatched. You can use this number to monitor your shipment via the carrier's website.

Please note that tracking updates may take 24–72 hours to appear after the order is dispatched. If tracking does not update after 5 business days, contact us at v2gear.adm@gmail.com.

6. Delayed or Lost Packages

  • Standard Shipping: Please allow up to 30 business days from dispatch before reporting your order as delayed or missing.
  • Express Shipping: Please allow up to 15 business days from dispatch before reporting your order as delayed or missing.

If your package has not arrived within these timeframes, contact us at v2gear.adm@gmail.com with your order number and tracking information. We will open an investigation with the carrier.

If the carrier confirms the package is lost, we will offer a replacement or full refund. We are not responsible for packages that are marked as delivered by the carrier.

7. Customs & Import Duties

All orders are shipped within the European Union. No customs duties or additional import taxes apply to intra-EU shipments. VAT, where applicable, is included in the product price displayed at checkout.

8. Incorrect Delivery Address

You are solely responsible for providing a complete, accurate, and up-to-date delivery address at checkout. We are unable to make address changes once an order has been submitted for processing.

If a package is returned to us due to an incorrect or incomplete address provided by the customer:

  • Re-shipment will be arranged at the customer's expense.
  • We are not liable for orders delivered to an incorrect address provided at the time of purchase.

9. Failed Delivery Attempts

If the carrier is unable to deliver your package after multiple attempts, it may be held at a local collection point or returned to us. It is the customer's responsibility to collect the parcel within the carrier's holding period. We are not liable for packages returned due to failed delivery attempts caused by the customer's unavailability.

10. Carrier Responsibility

Once an order has been dispatched and handed to the carrier, responsibility for the physical delivery lies with the carrier. Chop Helmets Europe is not liable for damages caused by the carrier during transit, subject to the damage claim process outlined in our Refund & Return Policy.

11. Contact

For any shipping-related questions, contact us at:

📧 v2gear.adm@gmail.com
🌐 eu.chophelmets.com

Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (CET). We aim to respond within 24–48 business hours.